Coatesville VA Medical Center

About the Coatesville Veterans Affairs Medical Center The Coatesville Veterans Affairs (VA) Medical Center is one of 151 VA medical centers nationwide. The medical center and its outpatient clinics in Spring City and Springfield, Pa. comprise an integrated health care system dedicated to providing Veterans with health care that improves their health and well-being. Health care offered is continuously improving, patient-centered, data-driven and team-based and encompasses mental health care, primary care, preventive care, geriatrics and extended care, specialty and women’s health care, and pharmacy and social work services, and more for inpatients, residential patients and outpatients. In Fiscal Year 2013, the hospital provided health care to 18,729 Veterans, and had 200,404 outpatient visits. There were 1,433 Iraq and Afghanistan War Veterans and 865 women Veterans served. The medical center currently employs approximately 1,335 full time workers. All Veterans who are treated at the Coatesville VA Medical Center must be eligible for and enrolled in VA health care. Eligibility and enrollment professionals can be reached at 610-383-0265 or 610-383-0266. Visit us at www.coatesville.va.gov and www.facebook.com/coatesvillevamc. Mission Statement To honor America’s Veterans by providing exceptional health care that improves their health and well-being. Vision Statement We strive to be a patient-centered, integrated health care organization for Veterans, providing excellence in health care, research and education; an organization where people choose to work; an active community partner and a back-up for national emergencies. Core Values Integrity: Act with high moral principle. Adhere to the highest professional standards. Maintain the trust and confidence of all with whom I engage. Commitment: Work diligently to serve Veterans and other beneficiaries. Be driven by an earnest belief in VA’s mission. Fulfill my individual responsibilities and organizational responsibilities. Advocacy: Be truly Veteran-centric by identifying, fully considering, and appropriately advancing the interests of Veterans and other beneficiaries. Respect: Treat all those I serve and with whom I work with dignity and respect. Show respect to earn it. Excellence: Strive for the highest quality and continuous improvement. Be thoughtful and decisive in leadership, accountable for my actions, willing to admit mistakes, and rigorous in correcting them. Core Characteristics Trustworthy: VA earns the trust of those it serves – every day – through the actions of all employees. They provide care, benefits, and services with compassion, dependability, effectiveness, and transparency. Accessible: VA engages and welcomes Veterans and other beneficiaries, facilitating their use of the entire array of its services. Each interaction will be positive and productive. Quality: VA provides the highest standard of care and services to Veterans and beneficiaries while managing the cost of its programs and being efficient stewards of all resources entrusted to it by the American people. VA is a model of unrivalled excellence due to employees who are empowered, trusted by their leaders, and respected for their competence and dedication. Innovative: VA prizes curiosity and initiative, encourages creative contributions from all employees, seeks continuous improvement, and adapts to remain at the forefront in knowledge, proficiency, and capability to deliver the highest standard of care and services to all of the people it serves. Agile: VA anticipates and adapts quickly to current challenges and new requirements by continuously assessing the environment in which it operates and devising solutions to better serve Veterans, other beneficiaries, and Service members. Integrated: VA links care and services across the Department; other federal, state, and local agencies; partners; and Veterans Services Organizations to provide useful and understandable programs to Veterans and other beneficiaries. VA’s relationship with the Department of Defense is unique, and VA will nurture it for the benefit of Veterans and Service members.