North Central Federal Clinic

The North Central Federal Clinic opened December 4, 2006, as the result of an innovative venture between the Department of Veterans Affairs (VA) and Department of Defense (DoD). The clinic provides health care services to approximately 12,000 Veterans and TRICARE beneficiaries. If you are a DoD beneficiary, please go to www.tricareonline.com. * -------------------------------------------------------------------------------- WELCOME The staff welcomes you to the North Central Federal Clinic. We strive to provide high‑quality, customer-friendly health care services to Veterans as well as TRICARE beneficiaries. PRIMARY CARE VA patients are assigned a Patient Aligned Care Team health care. TRICARE patients are assigned to Family Medical Home health care team. These health care teams work collaboratively with other clinic staff to insure the best care available. Specialists are available by referral. ADDITIONAL SERVICES Nutrition Counseling(VA patients only) Pharmacy Services Laboratory Services Radiology Services Gender Specific Health Services(VA patients only) Social Work Services(VA patients only) Patient Education Programs Mental Health Outpatient Services(VA patients only) Your primary care provider, nurse, or the Health Benefits Advisor can answer any questions about these programs. SPECIAL PROGRAMS Operation Enduring Freedom (OEF) Operation Iraqi Freedom (OIF) Operation New Dawn (OND) VETERANS BENEFITS ADMINISTRATION Veterans Service Center: 800-827-1000 VA Loan Guaranty (Home Loans): 800-827-1000 Veterans Benefits Counselors: 800-827-1000 Vocational Rehabilitation and Counseling: 210-699-5000 Texas Veterans Commission: 210-699-5000 Disabled American Veterans: 210-699-5000 AFTER HOURS CARE If you are a VA patient and need urgent medical care when the clinic is closed, please contact Telecare. Telecare provides 24-hour medical advice to Veterans by telephone. The service is available by dialing 888-686-6350. This service has bilingual capability and provides prompt, reliable, and courteous answers to patient questions. EMERGENCY CARE The North Central Federal Clinic does not provide emergeny care services. If you have a medical emergency, please call 911 or your local medical emergency system. APPOINTMENTS Clinic visits are by scheduled appointment. We recommend you check-in 15 minutes before your appointment time. If you are late for your scheduled appointment, you may be asked to reschedule. Please call the clinic at 210-483-2929 or 866‑909‑5731 if you need to cancel or change appointments. If possible, please reschedule at that time. Scheduling hours are 7:30 a.m. - 4 p.m. on Mondays - Fridays. If you require care between appointments, we want to help. Please call the Clinic at 210‑483‑2929 or contact your PACT. When contacting your PACT please provide the name of the patient , the last four numbers of the patient’s social security number, symptoms and duration of illness, and a telephone call-back number. Calling ahead will decrease waiting times and we may be able to take care of the problem over the telephone. If for any reason you are unable to contact the clinic nurse, please feel free to use the South Texas Veterans Health Care System’s TeleCare number at 888‑686-6350. TELECARE After hours and on weekends and holidays, TeleCare provides telephone medical advice to Veterans. This service has bilingual capability and provides prompt, reliable, and courteous answers to patients’ questions. Veterans and their family members can contact the VA’s toll free number at 888-686-6350 to discuss medical concerns, access to care, medications, or any health problem. MEDICATIONS Please request medication refills at least 10 days before your last dose is to be taken. The TeleMed local telephone number is 210‑617‑5290 and the toll-free long distance number is 800-209-7377. A touch tone telephone is required to use TeleMed. Refills may also be obtained by mailing your prescription refill slip to the Clinic or by using our 24-hour TeleMed refill service. Medications and supplies prescribed by North Central Federal Clinic providers may be obtained through the North Central Federal Clinic Pharmacy during regular clinic hours. For more detailed information, contact the Health Benefits Advisor at 210-483-5956. Veterans…Our Healthcare Priority & Our National Pride South Texas Veterans Health Care System toll free 1-877-469-5300