Services, places & everyday essentials

Morale, Welfare and Recreation (MWR) programs and facilities at Lackland Air Force Base. Offering recreational activities, events, and support services for military members, families, and DoD civilians.

Ambulatory surgical center at Lackland AFB.

Premier Air Force medical center providing emergency services, primary care, specialty care, surgery, and dental services. Level I trauma center.

Academy Bank branch in the Lackland Exchange offering personal banking, checking accounts, loans, and financial services for military personnel.

Air Force Federal Credit Union at JBSA-Lackland provides checking, savings, auto loans, VA mortgages, and investment services exclusively for Air Force personnel, dependents, and DOD civilians.

Comprehensive support center providing relocation assistance, employment help, financial counseling, transition assistance, and deployment support.

Alamo Heights Farmers Market offers a vibrant selection of fresh, locally-sourced produce, artisan foods, and handcrafted goods just a short drive from Lackland AFB. It's a perfect weekend outing for military families looking to support local farmers and enjoy a friendly community atmosphere. Kids will love the live music and special events, making it a great way to experience San Antonio's local flavor.

American Red Cross providing emergency communications, disaster relief, health and safety training, and volunteer opportunities.

The Aquatic Centers at JB San Antonio-Lackland provide a refreshing escape with indoor and outdoor pools, featuring lap lanes, recreational swim areas, water slides, and splash pads. Military families can participate in swim lessons, water fitness classes, and special events tailored to all ages. It's the perfect on-base destination for fitness, fun, and beating the Texas heat.

Public Transportation The Medical Center is conveniently located on the numbers 91, 602, 604, and 606 bus routes servicing the South Texas Medical Center Transit Center. Driving Directions From NW Loop 410 take the Babcock Road exit toward the Medical Center. Turn right on Merton Minter. Audie Murphy VA is on the left at 7400 Merton Minter, San Antonio, Texas 78229-4404. From IH 10 West take the Wurzbach Road exit toward the Medical Center. Turn left on Merton Minter. Audie Murphy VA is on the right at 7400 Merton Minter, San Antonio, Texas 78229-4404.

WELCOME The staff welcomes you to the Balcones Heights Outpatient Clinics. Please take a few minutes to read the following information that explains our office procedures and describes how to obtain high quality medical care, 24-hours-a-day, 7 days a week. PRIMARY CARE Primary care is when one provider coordinates all your medical care. You will usually see this provider, however; when needed, you will be referred for specialty tests or treatment. Reports of this care are returned to the primary care provider, who can coordinate all your care. SERVICES In addition to primary care, this clinic has mental health, social work, and laboratory services available to eligible Veterans. Please ask your primary care provider for more information. AFTER HOURS The Balcones Heights VA Outpatient Clinc does not provide after hours care. The clinic closes at 4:30 p.m. weekdays and is closed weekends and holidays. Tele-Care is available, providing 24-hour telephone medical advice to Veteran-patients. This service has bilingual capability and provides prompt, reliable, and courteous answers to patients' questions. Calling the VA's toll free number at 1-888-686-6350 can access this service. EMERGENCY CARE We operate on scheduled appointments. Please make sure you know your next appointment date before you leave. Report to the clinic 15 - 30 minutes before your scheduled appointment to allow time to park your car and register with the receptionist. Please call our main clinic number (210) 732-1802, when you need to cancel or change appointments. If possible, please reschedule at that time. Scheduling hours are 8 a.m. to 4 p.m., Monday - Friday, except on Federal Holidays. You are encouraged to keep all scheduled appointments. Failure to report as scheduled can result in your not receiving treatment and medications necessary to your health. Give your current telephone number and address to the clinic clerk at each visit. Please bring all your insurance information to each visit. If you do not have an appointment, please call the clinic before you come. This can prevent unnecessary waiting after you arrive. Sometimes your problem can be taken care of by telephone and you can avoid a trip. PARKING Adequate parking is adjacent to the building to accommodate your needs. MEDICATIONS All VA prescribed medications and supplies may be obtained through the VA Pharmacy. The Balcones Heights Outpatient Clinic does not have an in house pharmacy. All refills are obtained through the mail. You are responsible for requesting your refills at least 10-14 days before your last dose is taken. Refill requests are made by using our 24 hour TeleMed refill service. A touch tone telephone is required. The TeleMed local telephone number is . The toll free long distance number is 1-800-209-7377. TeleMed instructions: A touch-tone phone is necessary. Tele-Med will ask for the following: 1. Social security number (followed by the # sign) 2. Prescription number - numeric part only (followed by the # sign) * Please have your information ready before you call. In order to receive your medications promptly, you should enter prescription numbers as soon as possible. Your prescription will be mailed out 10 days before you run out. Inform the clinic of any address changes. If the medication does not arrive as expected, call the Tele-Med number and the computer will prompt you with information. If you have further questions, call the clinic number and ask to speak with a pharmacist. OPEN ACCESS SCHEDULING Open Access Scheduling is a patient-friendly system that will allow you to schedule an appointment with your provider in a timely manner. Our goal is to schedule you within five to seven days of your appointment request, at a time that both convenient for you and for your provider. How does the Open Access Scheduling System work? * At the end of each visit, your provider will determine whether a follow up visit is required. * If a follow-up visit is required, then your provider will recommend an approximate date for your next visit. * If your provider wants you to return within 30 days, we will schedule an appointment before you leave the clinic * If the recommended return date is beyond 30 days, we will mail a reminder letter two weeks prior to that date, advising you to call for an appointment. * When you call, every effort will be made to schedule you within five to seven working days. * If you develop a medical problem prior to your next scheduled visit, you may call the Team Nurse for direction, (210) 732-1802 from 8 a.m. - 4 p.m. Monday - Friday * If you do not receive a reminder letter and you believe the time has passed to schedule an appointment, please call: (210) 732-1802. -------------------------------------------------------------------------------- For more information, contact the Health Benefits Advisor at (210) 699-2133 South Texas Veterans Health Care System toll free at 1-877-469-5300

Bank of America ATM located on JBSA-Lackland for convenient cash withdrawals and balance inquiries.

Base Operator is the central switchboard for Joint Base San Antonio-Lackland, connecting military families to on-base agencies, command posts, and emergency services. They provide directory assistance and disseminate base-wide notifications, ensuring you quickly reach the resources you need.

Brooke Army Medical Center at JBSA providing world-class medical care, trauma, and burn treatment. Also serves as the regional military hospital.

Burger King on JBSA-Lackland serving flame-grilled burgers, chicken sandwiches, and breakfast items.

Chaparral Fitness Center - Joint Base San Antonio-Lackland — FITNESS near San Antonio, Texas

Popular chicken restaurant near Lackland AFB serving chicken sandwiches, nuggets, waffle fries, and milkshakes.

DoD-certified child development center providing full-day, hourly, and part-day care for children 6 weeks through 5 years.

Child Development Program - Joint Base San Antonio-Lackland — FAMILY_SUPPORT near San Antonio, Texas

Familiar casual dining restaurant near Lackland AFB serving burgers, ribs, fajitas, and margaritas.

Community Centers - Joint Base San Antonio-Lackland — RECREATION near San Antonio, Texas

Costco Wholesale near JBSA-Lackland offering bulk groceries, electronics, and household items. Military membership discount available.

CVS Pharmacy near JBSA-Lackland offering prescription filling, over-the-counter medications, and health products.

RAPIDS facility at Lackland for ID card issuance, renewal, and DEERS updates. Walk-ins and appointments available.